“Golden States’ initiative is so impactful because they have one representative from every department on the Culture Committee, which is a huge commitment from an organization,” says Sarah Spivey, Senior Consultant in FCC Services’ Leadership Development group working with Golden State on this project. Where there were gaps in the initial volunteer group, they actively sought participants. Its first step was creating a Culture Committee, also referred to as the “Culture Club,” seeking volunteers from across the organization to achieve representation from every branch and every department. To resolve this situation and position Golden State for optimum efficiency, service and employee engagement, the organization has undertaken a “culture initiative” with support from FCC Services. “Working with the board in 2017, we decided that since the two organizations came together, it was time to figure out the new combined culture, which we knew needed to be driven by our values.” “We had these values in our business plan, but no one really knew what they were, or had the same understanding of them,” says Reanette Fillmer, Chief Administrative Officer at Golden State Farm Credit. Several years later, leadership recognized that an additional step in the merger was needed when it realized that employees had different interpretations of Golden State’s values, and as a result, a cohesive culture hadn’t yet developed. When Golden State Farm Credit was formed in 2014 through the merger of two California associations, it undertook many processes to combine its operations, not least of which was establishing a new name for the joint organization. Succession Planning and Executive SelectionĬulture Initiative at Golden State Farm Credit. Crucial Conversations for Mastering Dialogue Refresher.Crucial Conversations for Mastering Dialogue.Crucial Conversations for Accountability.The Lewis & Clark Experience: Leadership Into the Unknown.
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